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Estimated reading time: 4 minutes
Overview
The client is a Canadian lifestyle brand specializing in premium bedding and bath products designed and manufactured in Portugal. As demand increased, the company needed efficient home goods fulfillment services that could evolve with their growth. Because their product line is both premium and design-focused, flawless handling and fast delivery were essential to maintaining their customer experience.
Previously, the brand relied on fragmented internal processes. However, as their online sales expanded, they quickly recognized the need for a centralized lifestyle brand fulfillment solution. They required not only efficient order fulfillment but also accurate storage, seamless inventory control, and timely management of returns. Consequently, the company began searching for a partner with deep experience in home decor 3PL fulfillment and eCommerce fulfillment Canada, ultimately leading them to InterFulfillment.
The Challenge
The brand needed comprehensive operational support to sustain growth. More specifically, they required a structured fulfillment partner who could:
- Store premium bedding and bath products with care.
- Pick, pack, and ship eCommerce orders consistently within one to two business days.
- Manage returns accurately and efficiently.
- Improve inventory accuracy for D2C, wholesale, and marketplace channels.
- Deliver a dependable national fulfillment solution Canada.
The Proven Solution: Building a High-Performance Home Decor 3PL Fulfillment Program
InterFulfillment implemented a high-performance fulfillment program that transformed the brand’s logistics operations. To begin, the team completed a full review of inventory flow, SKU handling processes, and shipping patterns. As a result, they identified improvement opportunities and immediately implemented a refined structure.
- Strategic Setup and Onboarding: InterFulfillment established a dedicated team to manage the account. This ensured consistent communication and quick response times. Additionally, the team organized warehouse zoning to ensure products were stored safely, which enabled accurate and efficient picking and packing.
- Operational Execution: InterFulfillment then deployed a complete home goods fulfillment services framework, including:
- Real-time inventory management across all sales channels.
- Streamlined pick-and-pack processes for lifestyle products.
- Rapid 1–2 business day shipping across Canada.
- Reliable returns processing with immediate restocking and reconciliation.
- Enhanced packing standards to protect premium bedding and bath items.
- Project Management and Support: Throughout the partnership, InterFulfillment utilized clear communication channels, which helped the client stay updated on inventory levels, shipping timelines, and operational changes. Furthermore, InterFulfillment’s proactive approach allowed the brand to adjust quickly during peak seasons, product launches, and promotional campaigns.
Results
- Faster Shipping Performance: Orders were consistently picked, packed, and shipped within one to two business days, significantly improving customer satisfaction.
- Higher Accuracy and Control: Structured workflows, real-time visibility, and strong quality control resulted in accurate orders and dependable inventory counts.
- Scalable Operations: The client gained a reliable partner capable of scaling with them, which enabled continuous growth of their Canadian eCommerce operations.
- Improved Communication: InterFulfillment’s organized management style and proactive support allowed the brand to operate with confidence, knowing every shipment aligned with customer expectations.
Conclusion
InterFulfillment delivered a resilient and scalable solution for the client’s home goods fulfillment services, supporting the brand’s evolution from a growing retailer to a nationally recognized lifestyle company. The partnership continues to reflect InterFulfillment’s commitment to operational excellence, customer care, and streamlined eCommerce fulfillment Canada.
By integrating proven processes, dependable communication, and a strong national fulfillment network, InterFulfillment empowers lifestyle brands to grow without compromising service quality. As a result, this home goods retailer is now better positioned to expand its product lines, strengthen customer loyalty, and scale across Canada with confidence.
Client Testimonial
“Their proactive support and dedication show their strong commitment to customer care.” – Founder, Retail Co
