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Estimated reading time: 4 minutes
Overview
The client is a premium pet nutrition company providing clinically supported, veterinarian-approved therapeutic diets. Their products are specifically formulated to support pets with particular health conditions, making accuracy essential in every shipment. As their business grew, the brand needed a robust 3PL partner, offering premium pet supplies fulfillment solutions, capable of delivering scalable, precise, and nationwide premium pet nutrition fulfillment.
Previously, the brand worked with a provider focused on wholesale distribution. However, this approach created gaps in multi-channel eCommerce fulfilment in Canada, particularly in handling sensitive prescribed pet items. Therefore, to expand successfully, the client required a trusted 3PL for pet brands with proven expertise in pet nutrition logistics and a track record of seamless national fulfilment solutions in Canada.
The Challenge
The brand faced several critical challenges:
- They needed a partner with expertise and licensing to fulfil prescribed pet nutrition orders in Canada.
- They required a coast-to-coast 3PL partner to support national delivery.
- Orders needed to be fulfilled from both a Toronto fulfilment center and a Vancouver fulfilment center.
- The ability to scale quickly during promotions, seasonal demand surges, and new product launches was essential.
- Products demanded high-accuracy 3PL for sensitive pet nutrition items to ensure the correct therapeutic diet reached each customer.
The Premium Pet Supplies Fulfillment Solution
InterFulfillment delivered a tailored, end-to-end strategy designed specifically for the brand. As a leading Canadian 3PL provider for pet supplies brands, InterFulfillment offered the infrastructure, systems, and hands-on expertise needed to scale efficiently and maintain accuracy.
- Assessment and Planning: First, InterFulfillment conducted a comprehensive operational review. This identified gaps in order processing, inventory management, and customer delivery. Consequently, the team mapped a clear plan to build a stronger eCommerce fulfilment Canada framework that would improve accuracy, speed, and reliability.
- Custom eCommerce Fulfilment Strategy: Next, a custom multi-location 3PL solution was implemented. Key improvements included:
- Streamlined inventory management
- Real-time stock visibility between two warehouses
- Optimized order routing rules for multi-location 3PL for pet food brands
- Strict quality-control measures for prescribed diets and therapeutic pet nutrition delivery. This ensured each order reflected the exact nutritional needs of the customer’s pet.
- Coast-to-Coast Fulfilment: By activating both Toronto and Vancouver fulfilment centers, InterFulfillment provided genuine coast-to-coast fulfilment solution across Canada. Orders were automatically routed to the nearest warehouse, reducing shipping times and lowering costs. This dual-facility approach delivered a high-performance national fulfilment solution Canada, fully aligned with the brand’s growth strategy.
- Scalable Infrastructure: Furthermore, InterFulfillment implemented systems that enabled fully scalable eCommerce fulfilment for pet products. This allowed the client to manage peak seasons, promotional surges, and new product launches without compromising on accuracy or speed.
Results
- Higher Efficiency: Enhanced workflows and automated routing improved order processing speed, strengthening the brand’s online customer experience.
- Reliable Accuracy: Quality-control steps and integrated systems ensured consistent fulfilment of the correct therapeutic products, meeting the brand’s stringent accuracy requirements.
- Scalable Growth: The flexible infrastructure supported rising order volumes without compromising quality, enabling confident eCommerce expansion across Canada.
- Reduced Costs: Shipping from both the East and West reduced transit times and contributed to significant cost efficiencies, supported by optimized pet nutrition logistics.
Conclusion
By partnering with InterFulfillment, the brand gained a dependable, scalable, and high-accuracy fulfillment solution. This partnership modernized operations, extended national reach, and strengthened the company’s ability to serve pets with sensitive therapeutic diets.
InterFulfillment continues to support the brand’s growth with a technology-driven, customer-focused fulfilment ecosystem. With multi-location warehousing, integrated systems, and proven eCommerce fulfilment Canada expertise, the client can confidently expand across Canada, delivering precise and reliable pet supplies fulfilment solutions every time.
Client Testimonial
“InterFulfillment has been vital for our eCommerce success in Canada. Their expertise in eCommerce fulfillment means we can confidently continue to expand our business by reaching more customers faster with our therapeutic product offerings. Excellent communication has been a key benefit. Sharing shipment data in real-time and addressing the smallest issue expediently. What impressed me during the eCommerce search process was that InterFulfillment does not accept new customers before making sure the customer and products fit their eCommerce business. We are enthusiastic with the results and look forward to continued eCommerce growth in Canada with their support.” – M. D., Logistics Director
