Client Success Representative

Primary Tasks / Responsibilities:

InterFulfillment is looking for a Warehouse Associate. This role is also known as Shipper, Head Shipper, Shipping Coordinator, Warehouse Associate, Order Picker / Packer, General Labourer, eCommerce Fulfillment Associate, Warehouse Worker.

Purpose of this Position:

You’ll play a key role in the success of our operations by ensuring all orders are shipped out accurately and efficiently meeting all critical deadlines. Cooperating in the areas of order fulfillment, you will use your strong technological and problem-solving skills as a part of our team of pickers, packers, and shippers.

Hours: 8:30 am to 5:00 pm Monday – Friday

Must be able to work Overtime, Saturdays and/or Sundays and Statutory Holidays

Compensation based on years of relevant experience $14-$19

What You Will be Doing:

Pick, Pack, and Ship: (You need to have attention to detail and sharp computer skills!)

• Pick products ranging from 1-50 lbs consistently
• Pack orders using Smart Pack technology
• Follow customer-specific packing instructions
• Process shipments via our multi-carrier software
• Use the best pick, pack, ship practices
• Learn new technology quickly and as needed

Other Shipper / Warehouse Associate Responsibilities: (You need to be a team player and have a good work ethic!)

• Keep the warehouse clean and organized daily
• Contribute to health and safety initiatives
• Process inbound receipts when needed
• Conduct cycle counts when needed
• Investigate inventory discrepancies when needed
• Unload containers when needed

Qualifications / Requirements:

• Minimum of 2 years warehousing experience
• Minimum of 1-year order picking (by hand) experience
• 1-2 years of eCommerce order fulfillment experience preferred
• Raymond Reach and/or Counterbalance License and Experience a definite asset
• Experience with shipping with Canada Post, UPS, Purolator, FedEx
• Expertise in picking and packing product orders with extraordinary attention to detail manually and with RF Scanners
• Solid English skills (speak, read, write)
• Easily pick up new technologies and order management systems
• Must be an independent and motivated self-starter with excellent time management and multi-tasking skills
• Understand and utilize warehouse best practices and current regulations
• Strong interest in Health and Safety initiatives and practices
• Demonstrate sound judgment, problem-solving skills and a sense of urgency
• Must be cooperative and work well in a team environment
• Customer-focused attitude, with a high level of professionalism
• Knowledgeable in MS Office Suite, Google Drive, Google Docs is helpful

Primary Tasks / Responsibilities:

• Develop and maintain strong relationships with current and prospective customers
• Responsible for maintaining new business
• Communications – phone calls & emails with customers
• Provide follow-up customer satisfaction with customers as needed
• Assists with new customer implementations
• Interfacing between account management, customer service, and logistics
• Constant communication amongst sales and warehouse staff.
• Owns, monitors and responds timely to WMS ticket queues, tickets, and ticket tasks to support internal and external requests and inquiries;
• Supports clients with troubleshooting, reporting and all other aspects of support for 3PL (warehouse management system)
• Assisting with the global logistics activities required to support timely order deliveries
• Provides assistance to Warehouse staff as required
• Provides support in investigating warehouse errors;
• Coordinates prospective and current client visits and facility tours;
• Manages and coordinates projects (e.g, Special Order Processing, Kitting, Receiving, etc.)

Education & Experience:

• Bachelor degree in a related field
• 10 years of experience doing Customer Service for corporate customers
• 1-year experience in an E-commerce environment

Skills Required:

• Sharp customer service skills with the ability to build professional relationships via telephone and email
• Excellent communication and interpersonal skills
• Professional working proficiency in English – demonstrated with communication and writing skills
• Proficient computer skills with knowledge of Gmail, Google Apps, Microsoft Word & Excel
• Skills in Order entry systems and analytical applications
• Self-starter that is proficient with multi-tasking in software systems and Excel spreadsheets
• Knowledge of keyboard functions for quick data entry and overall efficiency when navigating between programs.
• Ability to work well under pressure
• Ability to work both independently and as a team
• Junior Project Management Skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability problem solve and wear multiple hats within a small organization

What We Offer:

Business hours Monday-Friday 8:30-5:00. 2 weeks vacation per year.