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Estimated reading time: 4 minutes
Overview
Titan-Forge is a gaming company based in Szczecin, Poland, that designs and manufactures high-detail miniature models for the tabletop and board game industry. The company funds its product launches through crowdfunding campaigns and has built a loyal backer base across Europe and North America. As demand from Canadian and American backers grew, Titan-Forge needed a dedicated crowdfunding fulfillment Canada solution that could handle warehousing, parcel fulfillment, and last-mile delivery without requiring the brand to set up its own North American operations.
They were referred to InterFulfillment in late 2022. The partnership has been active ever since, covering two major campaigns and thousands of packages shipped to backers across Canada and the USA.
The Challenge
Crowdfunding fulfillment is not the same as standard eCommerce fulfillment operations in Canada. There is no steady, predictable daily order flow. Instead, campaign funds, manufacturing finishes, and a massive volume of orders must go out accurately and quickly to backers who have been waiting for months.
For Titan-Forge, operating from Poland made this process even more demanding. The leadership team needed a campaign 3PL fulfillment partner that could act as a reliable local extension of their business without requiring constant oversight. Specifically, the project required:
- Warehousing for inbound inventory shipped from overseas manufacturing, staged and ready ahead of each campaign’s ship window.
- Accurate pick-and-pack fulfillment across a large volume of individual backer orders going to addresses across North America.
- Freight cost control on outbound parcels, which directly affected the campaign’s economics.
- Fast, proactive communication on any issues, given the time zone gap between Poland and North America.
- Real-time shipment visibility so the Titan-Forge team could monitor progress and keep their backers informed without chasing updates.
The Solution
InterFulfillment built a dedicated crowdfunding fulfillment services program designed specifically around Titan-Forge’s intense campaign cycles. The work covered four core operational areas:
- Bi-coastal warehouse network: By positioning inventory across fulfillment centres on both the East and West coasts of North America, InterFulfillment reduced average shipping distances to backers and brought down freight costs for both the Canadian and US portions of the campaign. This is one of the structural advantages InterFulfillment offers as a project and event fulfillment Canada provider with a national footprint.
- Inventory intake and campaign staging: Incoming shipments from Titan-Forge’s manufacturing operation were received, processed, and organized so the fulfillment team was ready to move the moment the campaign ship date arrived. No delays waiting for inventory to be sorted.
- End-to-end parcel fulfillment: Every backer order in Canada and the USA was picked, packed, and handed off to carriers with full tracking. InterFulfillment managed the entire outbound process as a true eCommerce fulfillment Canada operation, not just a warehouse pass-through.
- Live logistics platform: Titan-Forge had direct access to InterFulfillment’s platform to monitor inventory levels, order statuses, and live shipment tracking from Poland. This removed the need for manual check-ins and gave the team the visibility to communicate confidently with their backer community.
When unexpected logistics issues arose during the campaigns, including carrier situations outside warehouse control, the team got involved right away. The team communicated the problem clearly and worked through it without waiting for the client to escalate.
Results
As a result of partnering with InterFulfillment, the miniature gaming brand achieved measurable campaign success. Both major crowdfunding projects were fulfilled to completion without operational setbacks.
- 2 Campaigns Fully Delivered: Both high-volume crowdfunding campaigns were fulfilled in full to North American backers with zero reported delivery failures.
- Reduced Freight Costs: Strategic multi-warehouse distribution cut transit distances and minimized overall freight spend for the brand.
- Long-Term Partnership: An ongoing business relationship has continued without interruption since November 2022, built on consistent execution and clear communication.
Client Testimonial
“Whenever some unexpected logistic issue happened, not from their fault, they were quick and helpful in assisting. Communication with the team is perfect.” – COO, Titan-Forge
Why Robust Fulfillment Infrastructure Drives Crowdfunding Success
Crowdfunding brands face immense pressure during the reward distribution phase. Backers have already paid, expectations are high, and a poor delivery experience damages hard-earned community trust. Choosing a recognized Kickstarter fulfillment Canada partner like InterFulfillment is a major brand decision.
The success of the Titan-Forge partnership relies on a combination of advanced infrastructure and personal service. InterFulfillment offers these same robust crowdfunding fulfillment services to campaign creators, marketing agencies, limited-run product launches, and enterprise brands globally. The operational model is built to handle intense, time-sensitive projects rather than just static daily volume.
If you are preparing an upcoming launch and need a reliable logistics foundation, we are ready to assist. Our team can analyze your specific campaign requirements and build a tailored plan that fits your timeline perfectly.
